1. Introduction

IntechPay (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our payment processing platform and related services.

By accessing or using IntechPay services, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

Personal Information

We collect information that identifies, relates to, or could reasonably be linked with you, including:

  • Name, email address, phone number, and postal address
  • Business information including company name, tax identification numbers
  • Payment information such as bank account details and card information
  • Identity verification documents as required by regulatory compliance

Transaction Data

We collect information about transactions processed through our platform, including transaction amounts, dates, payment methods, and merchant details.

Technical Information

We automatically collect certain information about your device and how you interact with our services, including IP addresses, browser type, operating system, referring URLs, and usage patterns.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our payment processing services
  • Process transactions and manage your account
  • Prevent fraud, money laundering, and other illegal activities
  • Comply with legal obligations and regulatory requirements
  • Communicate with you about your account and our services
  • Analyze usage patterns to enhance user experience
  • Develop new products and services

4. Information Sharing and Disclosure

We may share your information with:

  • Service Providers: Third-party vendors who perform services on our behalf
  • Financial Institutions: Banks and payment networks necessary to process transactions
  • Legal Authorities: When required by law or to protect our rights and safety
  • Business Partners: With your consent, to provide integrated services

5. Data Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access and receive a copy of your personal information
  • Correct inaccurate or incomplete information
  • Request deletion of your information
  • Object to or restrict certain processing activities
  • Data portability

8. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last Updated” date.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

IntechPay Privacy Team

Email: privacy@intechpay.io

Address: YYUSSA City Centre KN 4 Ave 10, Third Floor Kigali, Rwanda